Account & Onboarding

• Can I change my registered email address?

  Yes, but it requires verification for security reasons. Contact support to request the change.

• Can I create both an advertiser and publisher account?

  Yes, but you must use the same verified profile. Separate logins for the same person are not allowed.

• Can I have multiple accounts?

  No, one account per advertiser or publisher is allowed unless approved by our compliance team.

• Do I need to verify my account?

  Yes, verification may be required before depositing or launching campaigns.

• How do I create a new account?

  Go to our sign-up page, complete the registration form, and verify your email. Once approved, you can log in.

• How do I delete my account?

  Submit a ticket requesting closure. Once processed, your account and data will be removed according to GDPR policies.

• How do I get started after signing up?

  Once verified, deposit funds, create a campaign, and select your targeting. Our onboarding guide is available in the Knowledge Base.

• How do I reset my password?

  Click “Forgot Password” on the login page. Follow the email link to reset securely.

• How do I update my account details?

  Log in, go to “Profile Settings,” and edit your details. Some changes (like payment info) require verification.

• Is there a minimum age to sign up?

  Yes, you must be at least 18 years old to register and use our platform.