Support & Troubleshooting

• How do I contact support?

  You can open a support ticket directly from your dashboard. Response times are usually within 24 hours on business days.

• I can’t log into my account. What should I do?

  Use the password reset option. If you still cannot access your account, contact support for verification and assistance.

• I deposited funds but don’t see them in my account. What now?

  Processing can take up to 24 hours. If the balance doesn’t appear, open a ticket with your payment reference.

• My campaign was disapproved. How can I fix this?

  Review our creative guidelines, update your ad, and resubmit. If you need clarification, contact support.

• My conversions are not showing in reports. How can I fix this?

  Check that your postback or tracking pixel is installed correctly. If the issue persists, share your tracking setup with support.

• My report shows 0 conversions but I know there were sales. Why?

  Ensure that your postback URL or pixel is firing correctly. Our support team can verify logs if you provide details.

• What should I do if my campaign isn’t receiving impressions?

  Check your targeting, bid rate, and budget first. If all settings are correct, open a ticket so our Ad Ops team can investigate.

• Why is my campaign spending slower than expected?

  This usually happens if targeting is too narrow or if your bid is below market rates. Try increasing your bid or expanding targeting.

• Why is there a discrepancy between my stats and Google Analytics?

  Discrepancies can occur due to bot filtering, cookie policies, or different attribution models. See our Advertiser FAQ for details.